Best practices
First, you can read the Annual Integrated Action Plan prepared by the 112 Foundation and its 112 Education Committee. It aims at helping national and regional authorities better understand the issue and the existing solutions to improve the knowledge of 112 and reduce the percentage of hoax calls. While independent and uncoordinated promotional actions are helpful, countries' experience shows that only an integrated plan structuring the promotion of 112 to core target groups via defined channels in a dedicated time frame will help reach the objectives.
The present plan contains several practical examples of information activities that have been successfully implemented by authorities responsible for 112 in the Member States. It can be used as a template by emergency services at national and regional level to establish their own Integrated Annual Information and Communication plan according to their own special needs and possibilities. The 112 Foundation is available to provide support and advice as needed.
Annual Integrated Action Plan (765KB)The following webpages will provide you with several best practices used in European Countries to promote the European emergency number 112.
